What OCHIN Offers You
OCHIN has selected start-of-the-art tools, including creating a strategic partnership with Epic Systems, Inc., to offer you the following integrated software suite to support your ambulatory healthcare business and clinical needs. Epic has been ranked as the #1 product in 4 separate categories of the 2006 Mid-Year Top 20 KLAS ratings, including the Ambulatory EMR (Over 25 Physicians) and the Ambulatory Billing & Scheduling (over 100 Physicians) categories.
We are not a one-time supplier of products and services but a team member who will provide consulting and support throughout your implementation and customization of your system, helping you to operate most efficiently and effectively. Please contact us for further information about our services and support.
Return to the overview of what OCHIN offers
Registering Patients with Prelude
Scheduling Patients with Cadence
Appointment Reminders with HouseCalls
Central Billing and Claims Services
Resolute Professional Billing
Track Patient Health with EpicCare Electronic Medical Records
Chart Tracking and Health Information Management
Integrating Patient Records with OnBase
Analyze Patient Data with Clarity/Analyst Reporting
Premium Reporting Services
Registering Patients with Prelude®
Register patients quickly and create a single patient registration record for all care settings and patient types. Built-in error checking helps ensure accurate registration and billing while reducing and simplifying registration. OCHIN uses Epic's Prelude®software for registering patients.
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Scheduling Patients with Cadence®
Schedule patient visits or procedures in your organization, track referrals,and receipt of consult reports. Find appointments quickly and optimize your available resources. OCHIN uses Epic's Cadence®, whose features include:
- A rules based scheduling engine
- Point of service features
- Open access/open schedule support
- Referral tracking
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Appointment Reminders with HouseCalls™
To reduce broken appointments, wasted time, and lost revenue, OCHIN uses Televox® Software's HouseCalls™, an automatic appointment reminder system. It is an efficient way to confirm and reschedule appointments while increasing the frequency of patient contact. Traditional reminder calls are time-consuming for the staff and postcard reminders are expensive and wasteful. HouseCalls is like adding a reliable member to your staff who can consistently make money for your practice. Plus its voice technology blends seamlessly with Epic's practice management system, allowing you to stay connected to your patient base with a wide variety of personalized messages.
HouseCalls can:
- Contact patients by telephone to confirm and reschedule appointments. (You specify the times and frequencies of the calls.)
- Confirm patient's information, including name and phone number.
- Provide reports detailing calls attempted, completed, and failed plus the patients' responses.
- Deliver specific, health-related telephone messages to your patients at the times and frequencies that you specify.
After using HouseCalls, our Members realized the following benefits and advantages:
- Significantly enhanced office efficiency
- Fewer no-shows and broken appointments
- Increased staff productivity and availability
- State-of-the-art patient communications
- Improved patient contact
HouseCalls also has the following features to address your patient's needs:
- Adjusts volume for hard-of-hearing patients
- Translates messages into nine languages
- Uses real voices
If you want additional information about this service, please see your Project Manager. We will be happy to help your organization.
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Central Billing and Claims Services
OCHIN recognizes the difficulties community health centers have in hiring, training, and retaining professional staff who can keep up with the changing billing demands of today. We have the resources to help your clinic manage its billing and claims processes so that you meet both federal and state requirements. Our billing specialists help your clinic obtain maximum reimbursement, process your collections, and follow up on outstanding accounts.
As you obtain your Federally Qualified Health Center (FQHC) status, your billing and reporting expectations change and could become overwhelming. Here are some of the benefits to joining our collaborative:
Operational benefits
- Immediate expertise in FQHC, Medicare, and Medicaid billing as well as most special grant-funded and state-funded program billing
- Experience in Commercial, Motor Vehicle Accident/Workers Compensation (MVA/WC), and third-party insurance billing
- Ready-to-use reports such as Uniform Data Set (UDS), Office of Statewide Health Planning and Development (OSHPD), Ryan White, Medicare Cost, and Medicaid Wrap-Around
Financial benefits
- Obtaining maximum reimbursement
- Increasing revenue while decreasing A/R days
- Utilizing expert follow-up and collection procedures
- Reducing Full Time Employee (FTE) and training expenses.
We have different levels of partnership depending on your particular needs. From managing all your claims and effectively becoming your claims business office to just helping you get caught up with your back log, we are ready for you.
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Resolute® Professional Billing
OCHIN provides Resolute Professional Billing's comprehensive billing and accounts receivable tools for you to streamline your charge entry, payment posting, and follow-up activities. These tools produce clean claims and minimize payor denials. Resolute supports your financial needs with the following features:
- Point-of-service co-pay and prior balance collection
- Retroadjudication
- A benefits engine
- Bank reconciliation
- Dental billing
Note. If you want help with your billing and claims, please info@ochin.org about our Central Billing and Claims Services.
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Track Patient Health with EpicCare® Electronic Medical Records
To manage patient records, OCHIN has successfully licensed, designed, and built our version of EpicCare, an ambulatory electronic medical record (EMR) system used for charting and ordering. It was designed especially for use by providers, nurses, and clinical support staff in community health centers. Ancillary services staff in clinic labs, imaging, medical records, and pharmacy, as well as referral coordinators, also use EpicCare to receive and process provider's orders.
EpicCare supports providers and the clinical team before, during, and after the patient visit with easy access to comprehensive information and these features:
- Problem list management and support
- Structured clinical documentation and workflow support
- Comprehensive medication management
- Closed loop results management and communication
- Episodes of care management
- Order entry for labs, imaging, supplies, medications, and referrals
- Health maintenance and disease management
- Patient correspondence
- Telephone support
Note. EpicCare is not a laboratory, imaging, or pharmacy system. OCHIN does not provide information systems for these services at this time.
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Chart Tracking and Health Information Management
On the road to a paperless office, efficiently manage your paper charts by electronically tracking the movement of paper charts using our special chart requests, chart check-in and check-out, chart location query, and chart needed query features.
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Integrating Patient Records with OnBase®
OCHIN uses OnBase's document management software (DMS) to integrate lab results, imaging, reports from consulting providers, and consent/refusal to treatment forms into electronic medical records (EMRs). The DMS is integrated with EpicCare® for fast access to electronic documents plus it enables you to view documents with a single sign on. This way, users go to a single place for a patient's complete medical information.
Having administrative and treatment documents accessible in one place provides a truly integrated electronic health record whose benefits include:
- Timely access to historical medical documents
- Assurance that documentation will be available for future encounters
- Continuity of care among providers within our collaborative
- Potential decrease in medical errors
- Potential decrease in redundant diagnostic tests
- Recovery of office space with the reduction of stored documentation
Compared to paper charts, DMS provides your clinic with enhanced security and privacy features, including robust audit trails, access controls, and disaster recovery and back-up. To reduce data entry and indexing errors, we use Kofax barcode recognition and a document management workflow that includes four quality assurance steps. Our current indexing accuracy rate is 98%.
OCHIN helps you maximize the benefits of the DMS system. Our implementation team reviews with you the paper documents created and received at your clinic. During this process, we identify which documents can be phased out (because they are now handled in the EMR) and review the process for scanning and integrating paper documents into the EMR system. The scanning process has been developed to allow for ease of use and optimum image quality. The system is configured to capture double sided documents automatically.
OCHIN indexes documents centrally, allowing for continuity of indexing across clinics and reducing clinic FTE costs for document management.
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Analyze Patient Data with Clarity®/Analyst® Reporting
To analyze patient data, OCHIN uses Epic's Clarity/Analyst, a suite of dynamic tools for creating reports, queries, graphs, and charts for on-screen display and printing. These reports help you gain a competitive edge in the marketplace by analyzing revenue cycles, clinical outcomes, and other key information to identify areas of strength and diagnose potential problems. The ability to work with clinical, access and financial data from the same repository allows you to dissect it by diagnosis, procedure, payor, provider, age, sex, ZIP Code, or any combination of criteria.
With the Premium Reporting Services package from OCHIN, we do all of your report development, for both recurring reports and ad hoc requests for information. Because reporting is complex, it takes a highly skill staff member to develop quality reports. OCHIN has a group of these skilled and experience people who can be immediately useful to you. Our group understands the nature of the your business and how reporting enhances your ability manage your resources.
Assessing your reporting needs
One of our members will meet with your management team to determine what reports are needed for daily, monthly, and trending analysis. We will look at:
- Your current reports
- Your specific grants reporting needs
- Current processes for provider productivity, fee schedule analysis, and other areas where you can use data.
- Future goals and related data needs for your organization
Based on this assessment we will offer suggestions for additional new reports and determine the level of service needed by your organization.
Report development
We view creating reports as an iterative process in which we work directly with the requester to refine the focus of the reports. Because of the nature of our collaborative, we are well aware of the specific reporting needs for commonly shared granting agencies. Our team can help your managers complete the reporting required for UDS, Ryan White, OSHPD, and other granting agencies.
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Premium Reporting Services
Needs assessment
One of our members meets with your management team to determine what reports are needed for daily, monthly, and trending analysis. We will look at:
- Your existing reports
- Your specific grants reporting needs
- Current processes for provider productivity, fee schedule analysis, and other areas where data can be of service
- Future goals for your organization and related data needs
Based on this assessment we will offer suggestions for additional reports and determine the level of service that your organization needs.
Report development
In our experience, the analysis of data creates new questions. OCHIN uses an iterative process for report development in which we work directly with the requester to further refine the reports generated.
Because of the nature of our collaborative, we are well aware of the specific reporting needs for commonly shared granting agencies. Our team can help your managers complete the reporting required for UDS, Ryan White, OSHPD, and other granting agencies.
Training and documentation of new recurring reports
We will train your managers on each new report that is developed and will also provide documentation on how to run the report and how to interpret it.
Semiannual on-site review with management team
Twice a year, a member of our reporting group will meet onsite with your management team. This meeting will have the purpose of:
- Assessing current level of reporting
- Reviewing potential new reports
- Training on new tools as they become available
- Reviewing the future goals for your organization and the related data needs
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