Training and Support

As a member of the OCHIN collaborative, you are surrounded by knowledgeable and caring support staff. Our goal is to help you understand your new responsibilities, increase your efficiency, and provide the tools to help improve the care of your patients. With this goal in mind, we offer the following training and support.

Training

OCHIN provides comprehensive hands-on training designed to meet the clinical and operational needs of our members. The practice management and electronic medical record applications are composed of several fully integrated modules, and the training provided is designed to give you the tools and skills needed to do everything from scheduling and completing full registration for patients to completing clinical charting and submitting claims for each visit. During training, OCHIN places emphasis on specific roles and job functions within an organization. We offer a small classroom setting plus one-one training and support for the most efficient delivery possible.

Along with the hands-on training, OCHIN provides training materials, which include user guides and job-aids for reference during training as well as after implementation. As upgrades and changes to the system are made, OCHIN manages the updating of all materials and making the most current material available to our members. We also provide upgrade training each time we go live on a new version of the software.

For more information about OCHIN training, please contact us at info@ochin.org.

Support

Once a member organization has gone live with the software, OCHIN provides support systems to manage and sustain their continued success. As part of the implementation process, certain staff members are designated as Site Specialists. They receive targeted training so that they're able to support their organization's software users. OCHIN trainers and analysts also provide on-site support during go-live that ranges from helping members become more comfortable with the use and functionality of the software to helping the Site Specialists and other experts within the organization with workflow modifications. For managing system issues that arise after the OCHIN staff leaves, OCHIN provides Track-It (and related training), which is web-based system that serves as a 2nd-level Help Desk (the first level being the Site Specialist and other support staff appointed within an organization).

OCHIN Members who would like more information on OCHIN's support services may click here. You'll need your username and password to access the information.